We have a return policy that lasts for 14 days from when the product reaches the customer. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

Our main objective is to offer you a 100% unique and quality product. If you are not satisfied, you have 14 days to make the return. Damaged or Defective items can be replaced with a new product. If you need to make a change for size contact the email: hello@lostdestiny.es

We remind you that our sizes are American, so we recommend you consult our Size Guide.

To make the return, the customer will have to contact using the form below or via email: info@lostdestiny.es and will have to take the item to an authorized shipping point that is attached to that email . Examples of delivery points: (DHL, Ups, FedEx, TNT …)

The return is completely free for the customer.

Sale items are not eligible for a refund.

Refund: the refund will be made based on the payment method used when placing the order. It normally takes 5-10 business days for it to appear in your bank account. 

If you have any questions call us or write us by whatsapp: +34 654 20 90 98

Return Form